These terms apply when you use the website zum.md and the ZUM.MD services. Please read them before sending a booking request: by sending a request, you accept them.
1. Who we are and what we do
ZUM.MD is run by FALA NOLEGGI SRL, Via Natale Sandre 22/A, 10078 Venaria Reale (TO), Italia, VAT number IT13160840016.
ZUM.MD is an intermediary agency connecting several types of transport: the coaches and minibuses of partner carriers between the Republic of Moldova and Europe, and flights through Kiwi.com. ZUM.MD is not a carrier: we don't operate the trips and we don't sell tickets in our own name. The trips are operated by independent transport companies.
2. How a coach booking works
- You search for a trip and choose the date, the cities and the number of passengers.
- You send the request with your phone number, on the website or on WhatsApp.
- We pass the request to the carrier operating the trip.
- The carrier contacts you to confirm the seat, the time and the departure point.
The request is not a ticket yet: the booking exists only once the carrier confirms it. The contract of carriage is made directly between you and the carrier, under the carrier's conditions.
The ZUM.MD service is free for passengers. Nothing is paid on the website and we never ask for your card: you pay for the ticket directly to the carrier, in the way the carrier tells you (usually when boarding).
3. Prices, timetables and seats
Prices, times, departure days, luggage and on-board services are those given to us by the carriers, and we update them carefully. They are however indicative and may change. The final price, discounts for children and return tickets, the exact time and seat availability are confirmed by the carrier.
If you notice a mistake on the website, tell us and we will fix it.
4. The carrier's conditions
For everything concerning the journey, the carrier's rules apply: luggage allowance, changes or cancellation of the ticket and any fees, refunds, unaccompanied children, animals, seats and assistance. Please check them with the carrier when it confirms your booking.
Passenger rights under Regulation (EU) No 181/2011 concerning the rights of passengers in bus and coach transport, where it applies, are exercised against the carrier.
5. What we ask of you
- Give correct details and a phone number where you can be reached.
- Have the documents needed for the journey: a valid passport and, where required, a visa, health insurance and parental consent for minors. You check the rules for entering the European Union yourself before departure (for example stays of up to 90 days in any 180-day period and registration at the border).
- Follow customs rules, especially for cash, food and other goods.
- Be at the departure point on time.
- Don't send false requests, or requests in someone else's name without their consent.
6. Cancelling or changing a request
If you can no longer travel or want to change something, tell the carrier or us as soon as possible (+373 78 100 991, WhatsApp, Viber). ZUM.MD charges you nothing. For a ticket already confirmed, the carrier's cancellation rules apply.
7. Flights through Kiwi.com
For flights, ZUM.MD helps you start your search and sends you to Kiwi.com, an independent service. You see, book and pay for flights there, under the terms of Kiwi.com and the airlines. ZUM.MD is not a party to the flight contract. ZUM.MD may receive a commission from the Kiwi.com partner, at no extra cost to you. For questions about a flight ticket, contact Kiwi.com or the airline. For compensation for a delayed or cancelled flight, ZUM.MD directs you to AirHelp, an independent service (AirHelp Germany GmbH): you make and manage the claim with AirHelp, under its terms; ZUM.MD is not a party to the claim and may receive a commission from AirHelp, at no extra cost to you.
8. Our liability
ZUM.MD is only the intermediary that makes carriers' trips available: we publish their trips, timetables and prices and pass your request to the carrier. We are not the carrier and we collect nothing from the customer: you are not charged by us and you do not pay us for the ticket, which is paid only to the carrier.
For this reason we are not responsible for carrying out the transport or for anything that happens because of the carrier or third parties: trips cancelled, suspended, moved or withdrawn by the carrier, delays, changes of time or departure point, unavailable seats, overbooking, lost or damaged luggage, accidents, injury or damage to people or property, refusal of entry at the border or customs delays, force majeure and any other event that happens before, during or after the journey. Any refund, compensation or alternative solution is owed by the carrier, under its conditions.
If the carrier tells us that a trip is cancelled, we do our best to let you know and, when we can, to suggest an alternative: this is help we are glad to give, not an obligation, and it is up to you whether to accept it. We do not guarantee that the notice will arrive in time or that an alternative exists. Always check your seat confirmation with the carrier before you travel.
We are also not responsible for wrong or out-of-date information received from carriers that we could not verify: prices, timetables, departure days, luggage and booking status shown on the site or in your account are those communicated by the carrier and may not be up to date.
These limits do not apply where the law does not allow liability to be limited (for example wilful misconduct or gross negligence) and do not remove the rights you have as a consumer against the carrier.
9. Complaints and help
For any problem, call us on +373 78 100 991 (phone, WhatsApp, Viber) or write to zumtransport@gmail.com. We pass complaints about the journey on to the carrier and help you get an answer. We usually reply within 7 working days.
10. The website and its content
The texts, graphics, logo and trip database belong to ZUM.MD or are used with permission. You may use the website for personal purposes. Automated copying of the data (scraping) or its use for other services without our written consent is not allowed. Links to other websites lead to services we are not responsible for.
11. Personal data and cookies
How we use your data: Privacy policy. Cookies: Cookie policy.
12. Changes to these terms
We may update these terms. Each request is governed by the version in force on the day you sent it. The date at the top shows the latest update.
13. Applicable law
Italian law applies. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and you can go to the courts there. Before any dispute, write to us: almost everything can be solved with a phone call.
14. Your account and "My tickets"
You can create a free account with your email: type your email, we send you a link and, by pressing it, you are in (no password is needed). In the account you see the booking requests made with that email, their status and the carrier's contact details. Alternatively you can choose "Continue with Google": you sign in with your Google account, without creating a password, and we receive only your email and name.
The account is only for checking your bookings: it is not a wallet and contains no payments, because ZUM.MD collects nothing. The status of bookings and trip details depend on what the carrier tells us and may not be updated in real time: for confirmations, changes and cancellations, what the carrier says always applies.
You are responsible for access to your mailbox and you must not give the sign-in link to anyone. You can delete the account at any time from its page; booking requests already made are kept for the period stated in the Privacy notice.
15. Children: reduced fare
On ZUM.MD the same rule applies to all carriers: children under 7 (up to 6 years and 11 months) pay 50% of the adult ticket price; from the age of 7 the full price applies. The age that counts is the age on the day of travel.
The price shown in the request depends on the age you give for each child: if the age is not correct, the carrier may check it against a document and ask for the price difference. The rule also applies to return trips. The ticket is always paid only directly to the carrier (ZUM.MD collects nothing).
A service of FALA NOLEGGI SRL · Via Natale Sandre 22/A, 10078 Venaria Reale (TO), Italia · VAT no. IT13160840016